Frequently Asked Questions

Will having my carpet cleaned cause it to re-soil more quickly?

Absolutely not. 

With Florence Carpet Cleaning’sSystem the carpet fibers will actually repel dirt longer and you will pick up more dirt each time you vacuum. Your carpet will stay cleaner; longer. However, the case with lesser cleaning systems is very different because chemical residues that attract soil are left in your carpet after cleaning. With Florence Carpet Cleaning’s System your carpet is left soft and residue free!

How long will it take to dry?

Your freshly cleaned carpet normally dries in 30 minutes to an hour. Variations of drying times are due to carpet type, amount of soil, humidity, air movement, and room temperature.

Will cleaning damage my carpet?

No, absolutely not.

Florence Carpet Cleaning’s method of cleaning is very gentle on your carpet. Steam cleaning is much harder on your carpet and is not recommended because of the amount of water left in the carpet causing long dry times. This can promote rot, mildew, and bacteria growth. Carpet damage resulting from steam cleaning is usually not the fault of cleaning itself, but because of harsh methods, superheated water, residue-laden chemicals, detergents and poor quality workmanship. You can trust Florence Carpet Cleaning’s unique carpet cleaning system and trained technicians to protect your carpet and furnishings.

Will all the stains come out?

Almost all stains will come out  but we can not guarantee that all stains will be removed. You can be sure that our technicians will treat all persistent stains, removing any that are not permanent. When a stain is judged to be permanent, our technicians have the ability to use special treatment methods that they will discuss with you.

What should we do before the cleaning is done?

With just a little assistance from you, we will make sure your special mementos and treasures are kept safe. Please remove all breakables, small furniture pieces and personal items from areas to be cleaned. When necessary, china cabinets and display cases must be emptied in order to clean the carpet beneath them. Full length draperies and upholstery skirts should not be resting on carpet.  Please hang or pin up to prevent contact with the carpet. Please call to the technicians attention any stains or other items that may need special attention. We want you to be completely satisfied with our work in every respect. Beds, dressers, TV’s, stereo, and computers are not moved by our technicians.

What can be done to help maintain my carpet’s appearance?

The most important things you can do are:

# 1 Vacuum often and make sure your vacuum cleaner is operating at peak efficiency.
# 2 Have good walk off mats at the entrances of your home.
# 3 Clean up spots, spills and other accidents as quickly as possible.

Our technicians can provide soil blocker protection to help your carpet stay clean. Soil blocker bonds to all parts of each individual fiber, thus reducing the ability  for dirt, grease and staining materials to attach themselves and become permanent. (much like nonstick coatings on kitchenware).

Does cleaning my carpet help my indoor air quality?

Absolutely!Your carpet will be sanitized of bacteria, and free of mildew, fine particles, dust mites, smoke residue, and other chemicals that settle into your carpet.